FAQ

How do I pay the rent a goalie?

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How long will it take to confirm a goalie?

If you send an email or fill out our online form, we will get back to you by email in less than 2 minutes. However, if you must call we try to get back to you within 5 minutes.

What is your cancellation policy?

As part of our service we do not charge for cancellations unless it is within 2 hours of game time.  We require time to notify the goalie. Some start times and locations require close to two hours notice. If the goalie does show up we ask that you compensate them $20 for their time and effort.

Is there any kind of guarantee? What if the rent a goalie just plain sucks?

Keep in mind anyone can have a bad game, but if you’re not happy with any aspect of our service, let us know and we’ll make that your concern is addressed. To eliminate this problem we evaluate all our goalies before they join our team, so we know exactly what level they’re capable of playing.

What if I want the same goalie as the last time?

No problem, in fact we encourage it! Just ask your goalies name and the next time you call, we will do our best to send the same goalie.

When do surcharges apply?

Games before 8am or after 11pm, games outside the GTA or short notice requests, we will charge an additional fees depending on the situation.

Don’t have a regular goalie; can one be rented for the whole season?

Absolutely! Give us a call and we can arrange a discounted rate depending on the number games.

If your question has not been answered, please email stephen@goaliestogo.com or call, (416) 268-8841 and we’ll be happy to get back to you asap.

Contact Us

We'll be happy to answer any of your questions

Email

Stephen at goaliestogo.com

Text or Phone

(416) 268-8841

Remember :)

The best way to book a goalie is through the website’s online form as the form has all the information for me to find you a goalie in the fastest way. Sometimes I am on the ice and cannot see text messages immediately, however when I am on the ice someone else is always monitoring emails.
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